Customer Service Manager

Join our team as

Customer Service Manager 

USA-Rock Hill 

The Customer Service Manager provides direction to our customer service team and ensures a seamless customer experience. This is a pivotal role in ensuring customer fulfillment excellence and a smooth internal operational flow between multiple departments.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Direct supervision of customer support representatives and provides coaching and guidance in the support of customers
• Drive Order Fulfillment Improvements (Order Entry, Triage/Troubleshooting, Pricing, Invoicing, etc)
• Product launches – support new product launches/changes and work directly customers on new product system set ups
• Customer Focus – identify operational efficiency improvements and drive focused improvement projects  (Order Frequency optimization, system enhancements, stock alerts, etc)
• Cross Functional Team Development – collaborate with internal teams (Marketing, Sales, Finance) to understand key business initiatives and assists in operationalizing the initiatives
• Customer Master Data Maintenance – work closely with customers to understand their order fulfillment process and we can best collaborate (EDI/IT setups, order setups, demand/forecasting)

 

EDUCATION & EXPERIENCE: 

• Bachelor’s Degree in Business or related field
• Proven success in a management/supervisory role
• Experience in a distribution/manufacturing business
• A high level of commitment to customer service
• Strong verbal, influencing, problem-solving and written communication skills
• Able to build strong working relationships and collaboration effectively within teams
• MRP/ERP experience (SAP preferred)
• Proficient in MS Office (Outlook, Excel, etc)

 

If you are interested in this position please send your application via our online portal to Diane Marsilio.