Employee Benefits Client Administrator

Sr Client Consultant GB - SA08FE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Hartford is seeking an Employee Benefits Client Administrator to service one of our clients. The ideal candidate will be able to work on-site with our client 2 days a week.  

The Employee Benefits Client Administrator (EBCA) will be the point of contact to our clients' HR team, employees, and producers. This role will be responsible for the administration of The Hartford’s benefit policies for the client and their employees. In partnership with the Claims Customer Experience Consultant (CCXT), the EBCA will manage claim administration between the client and The Hartford. 

Key Responsibilities 

• Develop and maintain strong relationships with Human Resource, payroll, and site teams. 

• Maintain accurate and timely documentation in both the Client and The Hartford’s business systems. 

• Administer new hire onboarding, enrollment and qualifying events with benefit education and enrollment activities. 

• Manage the clients' central leave ticket process. Service inquiries, triage, initiate claims, and validate eligibility. 

• Respond to claims, leave, coverage, and policy administration inquiries with education, direction, or resolution appropriate to the service solution. 

• Fulfill claims, eligibility, premium, and plan reporting needs. Manage opportunities and solutions through reporting analysis and audits. 

• Monitor employment and claim life cycle for population. Administer related forms, claims, and paperwork maintaining accuracy and compliance with related regulations and ADA. 

• Manage service solutions by collaboratively driving updates and changes through The Hartford’s systems and requirements. 

• Identify and develop best practices and process improvements as necessary, providing excellent client and employee experience. 

• Partnering with Claims Customer Experience Consultant and Client Relationship Manager in delivering exceptional service to the client. 

Preferred Qualifications 

• College degree or equivalent work. 

• Group Life and Health Sales License. 

• Employee Benefits product, business, and claims administration. Strong understanding of organizational processes, methods, and systems. 

• Experience in claims management and/or leave processes. Effective verbal and written communication skills. 

• Solution oriented with a passion for service. 

• Ability to manage multiple inquiries, projects, and priorities. 

• Microsoft Office proficient.