Sr. Portfolio Manager

Division:              Commercial

Reports to:          C&I Team Leader

Status:                 Exempt/Officer

Grade:                 12

Salary Range:    $102,570 - $147,544

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:             Worcester, MA

 

Purpose/Objective:  

 

Provides relationship management support to Commercial Banker(s) (CB) in generating, monitoring and servicing of new and existing portfolio of complex loans and borrowing relationships within C&I. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with prospects and customers as well as bank employees to address credit and deposit service-related matters in a satisfactory manner. Assists Lending Officers in all aspects of servicing and/or managing customers/prospects.

 

Key Accountabilities:

 

Portfolio Size/Composition

• Assists CBs with the management of a defined portfolio of existing Commercial Customers with revenues between $10MM and $1B and borrowing needs of > $1.0MM or more.
• Customers may have unique and/or more challenging banking needs.
• Customers may require specialized knowledge/industry expertise (CRE/ABL/C&I)
• May be asked to manage accounts.

Portfolio Monitoring/Maintenance

• Assists CB in the proactive management of the portfolio to ensure early detection of material changes in customer performance.
• Manages all reporting delinquencies including ongoing tracking via Baker Hill/Stuckey to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Vision Content.
• Completion of Annual Reviews for relationships less than $3.0MM (as necessary), periodic file memos, modifications and waivers per policy under the direction of the CB.
• Requests Appraisals/Environmental Reports under the direction of the CB.
• Enters Line of Credit advance/pay down requests in SharePoint.
• Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence.
• Assists CB with the approval of all overdrafts as appropriate.
• Ensures Credit File completeness in FCM.
• Performs distribution and minutes of Opportunity Review Committee as applicable
• Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items
• Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship
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Credit/Analytical Skills

• Credit Trained or years of equivalent level of experience.
• Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank.
• Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio and interfacing with credit for Annual Reviews under the direct of the CB.
• Preparation of Opportunity Review Memos with minimal guidance from the CB.
• Underwriting as necessary.
• Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements.
• May have specialized industry/market knowledge consistent with portfolio (ABL/CRE/C&I).

Customer Service/Support

• Provides excellent customer service.
• Ability to resolve customer problems independently and interfaces with the appropriate internal banking departments.
• Assists CB in call preparation.
• Accompanies CB on calls as appropriate as well as goi