Overnight Parking Ambassador - Park Waterloo

Application Deadline: 25 December 2025

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: R85-60_180 W 5TH ST

Reporting To: Location Manager

Compensation: $17.00 / hour

Description

Position: Overnight Parking Ambassador
Location: Park Waterloo (180 W 5th St. Waterloo, IA 50701)Schedule: 9 PM to 8 AM (Full-time, four days per week)
Pay: $17/hour
**This role requires a valid driver's license and background check**
Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis.  Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo.  This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.   

DUTIES AND RESPONSIBILITIES:

• Make regular rotations around the off-street parking facilities
• Check stairwells and passageways
• Contact proper authorities as needed
• Address equipment issues as needed
• Provide information to parkers and visitors to the garage
• Document all incidents and interactions during the shift for follow-up as needed
• Pick-up trash and debris during rotations

SKILLS:·         Ability to adapt and learn quickly ·         Critical thinking: ability to assess situations and take best course of action·         Work independently and be self-motivated·         Attention to detail·         Customer oriented attitude; ability to work in a customer service environment·         Ability to evolve and learn new technologies·         Ability to work well with others·         Knowledge of small power and mechanical hand tools·         Knowledge of minor mechanical maintenance and repair REQUIREMENTS:·         Ability to work in outdoor environments for extended periods of time ·         Outgoing, friendly personality·         Ability to walk or stand for entire shift·         Sufficient personal mobility·         Ability to lift 30lbs.·         Valid Iowa driver’s license·         Clean background check·         Reliable transportation to and from work·         Impeccable attendance ADDITIONAL INFORMATION:·         24/7 Operation·         Shifts change based on time of year (winter/spring)·         Flexible schedule is needed- hours can vary based on the needs of the operation and downtown events ·         Benefits are available, including health, dental, vision and life insurance. Pay starts at $17/hour.

Key Responsibilities

• Must be flexible to work nights Monday-Sunday, Holidays and special events.
• Greet arriving and departing guests in a friendly and courteous manner.
• Act as traffic controller to direct incoming guests to available parking spaces.
• Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
• Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
• Always communicate professionally with guests, client, and teammates.
• Employee must be able to perform essential functions of the position with or without reasonable accommodations.
• Basic knowledge of the parking system to add, cancel or reset key cards.
• Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately t