Regional Dir-Operating Participants

Job Posting Title:

Regional Dir-Operating Participants

Req ID:

10090016

Job Description:

Job Overview 

The Operating Participants & Real Estate team is composed of 20+ professionals located in Orlando at the Walt Disney World Resort (WDW) and Anaheim at the Disneyland Resort (DLR) and is responsible for the strategy, tenanting and oversight of third parties that operate on our resort property land as tenants, including retailers, restaurants, hotels and service providers.  It also identifies and executes strategic real estate transactions in and around WDW property.  Overall, the Operating Participants team manages over 200 accounts that deliver operating income contribution to the sites.  From a strategic perspective, the Operating Participants team endeavors to leverage third-party brand strength and operational expertise to expand the diversity of complementary offerings at our Resorts, driving length of stay, capturing broader guest demographics on property and generating incremental guest visits from local residents. 
 
We are seeking an inspiring Regional Director, Operating Participants – Account Management with experience developing deals and managing contractual relationships to support the WDW team. Reporting to the Director, Operating Participants – Account Management, this role is based in Orlando.  
  

Responsibilities 

LEASE MANAGEMENT: Partner with stakeholders to develop overall negotiation and deal term strategy for retail, restaurant, hotel and entertainment leases. In addition, this role will be expected to negotiate side agreements; support forecasting and budgeting tenant revenues and new project expenses; and partner with numerous internal organizations (i.e. Legal, Operations, Line of Businesses, Walt Disney Imagineering, Consumer Insights, Finance, etc.). Lead Operating Participant concept pitch and design review meetings track progress, prepare mitigation and contingency plans and identify any applicable risks to Disney stakeholders. 
  
NEW BUSINESS DEVELOPMENT: As needed, negotiate complex contracts with new or existing Operating Participants. 
  
ACCOUNT MANAGEMENT: Ensure compliance with negotiated contracts with third party operators, partnering with key Disney teams such as Operations, Facilities, Walt Disney Imagineering, Legal, Finance, Corporate Alliances, etc.  Ensure adherence to Disney standards; act as owner’s representative on new projects; assist with development and implementation of global qualitative measures and processes. Understand business unit goals, initiatives, scope of operations and current issues. 
  
GUEST/CLIENT SATISFACTION: Nurture business relationships across WDW, and with segment partners, and TWDC partners; develop, drive and manage non-RD&E Operating Participants; provide guidance and support to Disney operational leadership and LOB/functional key stakeholders. 
  
CAST EXCELLENCE/DEPARTMENT: Oversee and maintain the development of departmental operating guidelines, policies and procedures; build alliances with key stakeholders at all levels of the organization to articulate an understanding of the Operating Participant business. 

 

Basic Qualifications 

• 5+ years progressive leadership experience in relevant businesses 

• 3+ years contracting, negotiating and business development experience 

• Strong track record in fact-based negotiations or equivalent contract experience 

•  Strong negotiation skills, specifically negotiation of lease agreement deal terms for new leases or renewal of existing lease agreements   

• Proven ability to establish relationships, trust and credibility internally and externally 

• Experience in the commercial real estate industry working on retail or restaurant projects 

• Ability to analyze deal terms to create a financial model of the agreement and understand practical implications of executing each of the terms: develop formal negotiation plans with talking points for each negotiation session; work interactively with legal resources and business unit stakeholders throughout the negotiation process and document final agreement with a package of a signed contact, financial model and preliminary execution plan to communicate with business unit stakeholders 

• Proven leadership experience and ability to motivate and inspire cast members 

• Skilled verbal and written communication skills with proven ability to facilitate challenging discussions in a professional manner  

• Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow) 

• Unquestioned ethics, transparency and integrity 

 

Preferred Qualifications 

Experience working on retail or restaurant projects