Senior Manager of Business Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Sr. Manager of Business Operations will lead all aspects of running ServiceNow’s Data & Analytics organization like a business. This role is responsible for the design, implementation, management, and refinement of core operational processes for a team of 500 professionals, including budgeting (annual planning and ongoing budget management) quarterly business review orchestration, people programs (including All Hands, recognition, and community building). BizOps drives the operating rhythm of a complex team that creates significant enterprise and industry impact.

Reporting to the Chief of Staff for Data & Analytics, this leader will partner with managers and executives across Analytics, as well as with other business operations leads across Digital Technology and throughout ServiceNow.

What you get to do in this role

• Budget management
• Strategy and planning
• Business review cadence and orchestration
• Engage and connect with other operations leaders in DT and Business Functions
• Become a trusted advisor to peers and stakeholders
• Be proactive.  Identify and recommend creative ideas to improve business operations
• Provide leadership and help establish a culture that continuously strives towards best practices and operational excellence, while having fun
• Be a thought-leader and influencer across a global team

Qualifications

To be successful in this role you have:

• Combined 10+ years of experience in the following areas: Operations, planning, budgeting, portfolio management, systems implementations, process design and process re-engineering, change management, communications.
• 2+ years as a people manager, with the willingness to drive work directly. This role will have a direct report, but the majority of the work will be accomplished in an individual contributor capacity
• Excellent understanding of functional operational processes/process thinking
• Exceptional verbal and written communication skills, teamwork skills, and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels
• Comfort with ambiguity, intellectual curiosity, and a bias towards action
• Previous experience working with IT and data/analytics teams is a plus

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For positions in the Bay Area, we offer a base pay of $149,100 - $260,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Emplo