Program Manager, Principal - Wellvolution

Your Role 

The Digital Care Programs Operations team provides the opportunity to lead vital aspects of the digital health strategy and execution. The team manages the award winning Wellvolution programs and platform. The Program Manager, Principal will report to the Sr. Manager, Digital Care Programs Operations. In this role you will provide thought leadership for our digital health initiatives, program strategy and implementation for BSC members, which includes all lines of business, program operations, analysis, outcomes measurement and continuous quality improvement including program and vendor management for our Wellvolution platform. The Program Manager, Principal will act as liaison to internal BSC internal teams, legal, IT, privacy, product, Global Business Services, MCS and others, for contracting needs and to expand the knowledge and adoption of digital care programs per the long-term strategic initiatives of BSC and ensure smooth day-to-day operations that are within budget and achieve expected outcomes.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work 

In this role, you will: 

• Primary responsibility over Wellvolution vendor, managing day-to-day deliverables and adherence to Statement of Work, forecasting enrollments and costs, determining program budgets and contractual obligations
• Meticulous creation and execution of project plans, deliverable and timelines for digital care program initiatives
• Experience planning and learning major initiatives, such as the launch of new Wellvolution programs
• Ability to effectively maneuver through organizational dynamics and tailor approach to ensure optimal outcome
• Proven ability to determine key business issues, develop effective short- and long-term action plans and implement to successful conclusion
• Operate at a strategic business level to ensure projects/programs are in line with Blue Shield of California strategic goals  
• Consult with all levels including senior management, make recommendations, and influence decision-making
• Leverage cross-functional internal and external relationships to drive initiatives forward 
• Plan and implement multiple and extremely complex projects/programs spanning across business areas
• Determine key business issues, develop effective action plans and implement to successful conclusion

Your Knowledge and Experience 

• Requires a bachelor's degree or equivalent experience

• Requires at least 10 years of prior relevant experience

• Master’s degree strongly preferred

• 7-10 years’ experience in healthcare managing digital health programs or health products and vendors 

• Strong negotiation skills and ability to successfully interact with all levels of management

• Detail-oriented with the ability to work in a fast-paced environment required

• Demonstrate ability to manage challenging situations in a positive and constructive manner

• Exhibits “can do” attitude and solution-oriented approach to resolve challenges 

• Possesses strong collaboration and partnership skills in a matrixed work environment 

• Able to work independently with minimum direction or supervision required

• Produces accurate work under tight deadlines

• Possesses strong business acumen with proven experience in thinking strategically