C-Suite IT Executive Support Technician

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Job Description

Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals. We are looking for highly motivated, positive people with can-do attitudes to help our team make the most important leaders in our Fortune 200 company successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide IT services to C-Level Leadership and their direct staff.

· Establish trust and confidence with C-level executives and their direct staff.

· Understand the unique needs of C-Level users, develop actions to deliver the experience.

· Partner and facilitate action items with the broader IT Enterprise Service Organizations to

· Work and collaborate in a world class team of C-Suite Technicians and Professionals

· Develop, author, and revise standard operating procedures for C-Suite IT

· Flexible with work hours to accommodate core and off hour events.

· Ability to operate and travel (domestic and international) between different sites and locations

Qualifications

REQUIRED:

Technical

· Adept at assessing a situation for severity, urgency and responding appropriately.

· Proven efficiency at implementing working and lasting solutions to technical problems.

· Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.

· Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.

· Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration

· Can quickly learn and understand modern and current technologies to deliver effective solutions.

· Ability to develop the needed IT Solutions to deliver an executive event.

· Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware

· Broad working knowledge of networking, storage, and server technologies

· Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW

Soft

· Exceptionally responsive and customer service and satisfaction oriented

· Excellent written and verbal communication skills

· Confident and respectful presence

· Can retain composure under high stress and critical situations.

· Ability to gauge clients to determine the appropriate amount of interaction when providing service.

· Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.

· Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.

· Self-motivated and task oriented

PREFERRED:

· 2+ years of experience in an IT support position working in a large corporate environment.

· 1+ years working as dedicated support for C-Level Leaders and their staff.