Process Support Engineer (Product Repair)

THIS POSITION IS LOCATED AT OUR WAREHOUSE IN ITASCA, IL. 

 

At KEYENCE, we never settle. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

 

Responsibilities and Duties

 

• Responsible for all repair processes, SOP’s, manuals, databases, and documentation.
• All team communication with sales reps and/or customers via phone and email.
• Inspect damaged products to determine the causes of failure and the cost of repairs.
• Responsible for testing procedures of Keyence owned trial and demo equipment.
• Reporting to upper management and National Product Directors.
• Completion of projects with a measurable impact to efficiency, cost saving, profitability, or other business needs for the department.
• Possible travel or international travel up to several weeks per year.

 

Requirements and Qualifications

 

• Bachelor's degree required (Engineering or Technical Degree preferred)
• Ability to establish and maintain good communication with sales and customers.
• Ability to use hand tools and electronic devices.
• Analytical skill to identify the underlying causes of product failure.
• Integrity – job requires appropriate handling of confidential, and sensitive information.
• Dependability - meeting deadlines, completing duties or projects on time.

• Ability to lift 30 - 70 lbs. of equipment.
• Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint

• Preferred Qualifications:
• Repair experience, soldering, and the use of testing equipment such as a voltmeter
• Ability to read schematics.

 

Reports To:

 

• Engineering Service Manager