Senior Wine Associate - Vino Volo Wine Bar

The Senior Wine Associate leads the team in charming and captivating Vino Volo customers through sophisticated
customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the bar. They
ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team
members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Squirrel
and CTUIT training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions.
You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo
experience.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Vino Volo positions, including the Senior Wine Associate, require that you embody a positive company image by providing
courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family
culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.

Team Member Leadership & Development

• Must love and support their Team!
• Maintain standards for food, beverage, service, and atmosphere while building positive customer relations.
• Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino
Volo’s wines, making them want to buy these wines by the bottle
• Collaborate with the team to create a relaxed, refined, and enjoyable environment for customers in spite of the stresses,
noise, and crowds of the airport environment
• Deliver and coach employees to charm and captivate customers with a service level they have never before experienced
at an airport, and rarely ever encounter at stores or wine bars outside the airport.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
• Help train new team members in Vino Volo’s approach to wine, service, and sales
• Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Supporting programs to enhance staff morale and training, which includes writing of schedules.
• Effectively lead the restaurant while the Manager is not present.
• Acts with integrity and honesty while promoting the company culture.

Operations:

• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers,
supervisors, team members, and purveyors.
• Must be proficient in each area of the bar to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and
safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Work with manager to re-organize shift duties when necessary.
• Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload
and deadlines. Working during weekends, holidays, and peak business periods may be required according to the
manager’s schedule.
• Enthusiastically supports decisions once made by Vino Volo and management.
• Open-minded to feedback.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• A four-year college degree is preferred, and two years of college education is required. Two to four years of total
work experience is required in one of more of the following positions: manager or wine sommelier at a wellrespected full-service restaurant, manager or server at a wine bar or winery tasting room.
• All applicants must also be at least 21 years of age

POSITION QUALIFICATIONS:

• Ability to lead and manage a team
• Knowledge of wines, including how to taste, evaluate, purchase and sell wines preferred but not required
• Skilled at and enjoys delivering excellent customer service
• Highly responsible and reliable
• Det