Director, Business Delivery - Pet

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Internal Comp Grade is H3

This position can be fully remote for the right candidates.

We are seeking a dynamic and experienced leader to join our team. The ideal candidate will possess a proven track record in people, process and business delivery leadership, having successfully led teams in the past. This role is not suitable for individuals without prior team leadership experience.

Key Responsibilities:

• Lead a team of 6-10 associates.
• Drive business delivery and process improvement initiatives.
• Manage large-scale project portfolios, ensuring timely and effective execution.
• Demonstrate a proactive approach, with a strong sense of urgency and the ability to initiate action without waiting for direction.

Qualifications:

• Proven experience in people leadership, with a history of successfully managing teams.
• Strong background in business delivery and process leadership.
• Demonstrated expertise in process improvement and lean processing.
• Experience in large-scale project portfolio management.
• Ability to work independently and take initiative.
• Humble, curious, and eager to learn.
• Experience in financial services, insurance, or retirement solutions is a plus but not required.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Director, you'll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You'll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

• Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.

• Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions.  Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans. 

• Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.

• Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools. 

• Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change. 

• Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for imp