Manager, Experience Product Management

Experience Product Management
Experience Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: defining the product vision, identifying customer problems to solve, gathering and prioritizing product and customer requirements, and working closely with engineering, marketing, sales, and support teams to ensure business and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

Key Responsibilities and Duties

• Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.

• Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.

• Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.

• Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.

• Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.

• Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.

• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required Qualifications:

• 5+ years of Product Owner/Management, UX and Digital Leadership experience in financial services or related industry.
   

Preferred Qualifications:

• 7+ years of Product Owner/Management, UX and Digital Leadership experience in financial services or related industry.
• Intermediate investment portfolio understanding
• Prior experience working in authenticated customer platforms on website and/or mobile app.
• Experience working with JIRA
• Experience driving CX improvements by focusing on customer problems, metrics, analytics and insight.

#LI-KG1

Related Skills

Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling

Anticipated Posting End Date:

2025-03-31

Base Pay Range: $99,750/yr. - $166,250/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work