Sr. Business Systems Analyst - CPQ

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
We’re looking for a “solution-minded” Sr. Business Systems Analyst and product owner that will be responsible for delivering the company’s most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders in our digital transformation journey. The immediate focus will be CPQ while understanding the needs of the boundary systems.


Responsibilities:·       Manage roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals·       Facilitate discussions among business owners to determine the best solution for critical problems through working sessions, new process mapping, and process redefinitions·       Document business process flows and requirements for the roadmap of enhancements and/or digital transformations·       Document Use cases and User stories that can be consumed in an agile development method·       Drive alignment on requirements with stakeholders through workshop facilitation, interviews, system demos, visual documentation, use case identification, and business process analysis·       Identify test criteria and test new functionality/enhancements·       Provide training to end-users Required Skills
·       Minimum 8 years of experience as a business systems analyst on the Salesforce platform·       4+ years of experience with Configure Price Quote (CPQ) and Order Management, Salesforce Sales Cloud, Catalog Management, Pricing, Promotions as a Business Analyst.·       Experience implementing Salesforce Industries (Vlocity) CPQ will be a big plus.·       Desirable Knowledge and Experience with Provisioning, Entitlement and Asset Management, CLM, QTC, eCommerce, Self Service, SaaS products·       Excellent problem-solving skills Proven ability to achieve challenging goals and objectives·       Strong communication skills - verbal, written, and listening·       Fair, objective, and data-driven in decision making·       Partner closely with all major business functions across the Quote to Cash lifecycle, including sales, deal desk, sales operations, sales finance, order management, pricing, product management, product marketing.·       Knowledge of sales processes and tools·       Ability to work collaboratively with Project Leadership, Product Managers, Product Engineers, QA/QE, UX, End User Representatives, Change Management and other Scrum team members·       Salesforce Admin certification is a plus·       Degree in Computer Science, MIS or comparable technical degree8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.