Senior Continual Service Improvement (CSI) Manager

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Braine l’Alleud, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join Service Management and Control (SMC), which is accountable for the full lifecycle of support for Service Delivery Management that includes strategy, design, transition, operation and continuous service improvement. SMC enables standardised ways of working across the NATO enterprise, as well as strengthening network protection and enterprise stability via Change and Configuration Management. SMC provides the common components, toolsets, expertise, and human resources to support seamless, integrated and correlated management of services and automation support for key processes through integrated event, asset and Configuration Management. SMC also orchestrates product lines (Service Lines, CSUs) across the NCIA to achieve and exceed customer expectations within the terms and conditions of a given OLA/SLA.

We are looking for a driven and enthusiastic Senior Continual Service Improvement (CSI) Ma