Technical Engagement Manager, Modern Platforms Advisory

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

At Presidio, we seek a highly skilled and experienced Technical Engagement Manager to join our dynamic team. The ideal candidate will be a strategic thinker, adept at engaging with clients, leading technical teams, and overseeing the successful implementation of various IT solutions. This role will involve the successful delivery of professional services engagements and play various hats as architects, delivery leads, and QA reviewers at the same engagements and lead multi-disciplinary and multi-cultural teams.

Especially for delivering large new transformational engagements and growing our existing footprint at existing large customers, we are looking for TEMs who will partner with both the delivery teams and the customer’s organization to drive success for both customers and Presidio.

 

Responsibilities include:

• Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives.
• Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics.
• Primary ownership of customer satisfaction for named customer engagements.
• Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome.
• Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio.
• Lead and deliver workshops for IT initiatives.
• Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams.
• Proactively ensure that technology decisions, investments, and capabilities map to business outcomes.
• Proactively seek opportunities to translate business requirements to technical requirements and vice versa.
• When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success.
• Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success.
• Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor.
• Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts.
• Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities.
• Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs.
• Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer.
• Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices.
• Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives.
• Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.

Required Skills and Professional Experience 

• Minimum of 10+ years of experience as an architect or technology program lead delivering migration, transformation programs, or modernization projects on-prem and in the Cloud
• 5+ years of experience with VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite, etc.)
• Experience in consultative delivery of large-scale business & technology transformation programs, working directly with senior client leaders.
• Consulting firm experience
• Experience in applying proven consulting methodologies to assess a client’s current state, design a target state, conduct a gap analysis, and define a roadmap to get from the current state to the target state across people, processes, and technology.
• Desire to build busin