Business Development Account Representative

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels.  Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets.  Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. 

BUSINESS DEVELOPMENT ACCOUNT REPRESENTATIVE

PRIMARY RESPONSIBILITIES FOR THE BUSINESS DEVELOPMENT ACCOUNT REPRESENTATIVE:

Liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance.
Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
Participant in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.
Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.
Review activity reports and message queue on a daily basis and take appropriate action.
Develop and maintain customer-specific account documentation.
Initiates proactive calls to new and existing accounts in support of selling and service strategies.
Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
Perform all other duties and special projects as assigned.

REQUIRED FOR THE BUSINESS DEVELOPMENT ACCOUNT REPRESENTATIVE:
 

·         Two- or four-year undergraduate degree in business preferred, High School diploma required.

·         Two to three years customer account management experience, preferably in a manufacturing environment.

·         Works with assigned Outside Sales Rep to document annual plan with quarterly updates if necessary/applicable.

·         Participates in weekly meetings on a rotating basis, with follow up communication to broader staff

·         Participates in employee webcast each quarter.

·         Understanding of processes required to service accounts and reason/need for them

·         Computer literacy including: internet navigation and research; Microsoft Office (Word, Excel, PowerPoint); database use and information retrieval; mainframe applications.

·         Problem Solving: Solves a range of problems by using standard procedures and/or processes.

·         Customer Response: Responds to customer needs; seeks guidance on issues outside own area.

·         Planning and Organizing: Prioritizes and organizes own work to meet agreed upon deadlines.

·         Teamwork: Works with others within own area or department to achieve team goals through expanded knowledge and skills.

·         Ability to create and maintain customer-specific account documentation.

·         Ability to run established Data Warehouse reports.

·         Proficiency in use of all databases and compliance with SOPs IREP order entry & inquiry capability, manage message queue to resolve errors & notifications with assistance of co-workers.