Patient Access Trainer

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Patient Access Trainer coordinates with various departments to conduct analysis of projects quality performance. Monitor's data provides basic system maintenance, documentation of workflow, training, and data research. Will also be responsible for the structure, design, and communicate on projects with all levels of the organization.

• Maintains the overall quality management and training for department functions.

• Supports organizational education and training by ensuring process definition and execution as required by established goals.

• Creates and maintains policy and procedure and training manuals to support department functions and other assigned areas.

• Manages training activities, establishes training calendar, and ensures personnel are maintaining a high level of data quality and are informed of procedural updates.

• Overseas all activities of assigned area, reviews management reports for quality and data integrity to facilitate department functions.

• Build relationships with business leaders and other key stakeholders, establish credibility as effective partner to the business, and leverage internal subject matter experts for task and content analysis.

• Develops collaborative relationships with internal departments and external vendors based on client’s needs.

• Manages resources within defined parameters and works creatively to resolve process and training issues interdepartmentally.

• Maintains reports and statistics to support organizational training requirements and defines training goals and quality assurance standards to assist in positive management of personnel within assigned area.

• Performs other duties as assigned.

• Facilitate and deliver training virtually and in person.

• Work with leaders to determine training gaps.

• Build content and lead training technology platforms.

• Ability to interact with vendors to utilize their resources to promote learning within Guidehouse.

• Work closely with SMEs, L&D Management team, and instructional designers (IDs) as needed to share knowledge and maintain a well-organized, timely and high-quality work product.

• Ensures matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality, prompt and courteous service by oneself and others.

• Takes on other duties as assigned and as needed with a positive and willing attitude.

What You Will Need:

• A university degree from an accredited institution. Relevant experience may be substituted for formal education.

• 2 years of experience in Patient Access and/or Revenue Cycle

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Experience in public speaking and presentation.

• Proficiency in Microsoft Office, Excel, Teams, and PowerPoint.

What Would Be Nice to Have:

• Leadership and coping skills to manage multiple projects and follow through while exceeding expectations.

• Knowledge of customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

• Knowledge of group behavior and dynamics, societal trends and influences, ethnicity, and cultural diversity.

• Critical thinking skills.

• Being aware of others' reactions and understanding why they react as they do.

• Ability to produce unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

• Strong organizational and time management skills.

• Skilled in the use of various techniques and approaches to build relationships at various levels.

• Knowledge of principles and processes for providing customer and personal service.

• Demonstrated ability to align and adapt communication style to fit target audience.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive b