Prime Production Services Analyst- Contract

Corporate Title: Contractor 

Department: Finance Technology 

Location: New York

The pay range for this position at commencement of employment is expected to be between 700 and $825/ day

 

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Department overview:
Corporate Production Services is a global support team that provides support services across business functions and maintains software solutions used by Wholesale Business spread across EMEA, US, Japan, AEJ, and emerging Markets like India, Brazil, and China. The team provides application and systems support across a wide domain including and not limited to Global Middle office, Finance Services, Digital office and Core Compliance Services. The Corporate Production Services team operates using follow the sun support model, standardized practices, set of tools so as to provide support to corporate users globally in a consistent manner.

Come join a busy, dynamic global team dedicated to provide global follow-the-sun production services excellence using your technical and business knowledge in this challenging and fast-moving space.

 

 

Role & Responsibility:
Reporting into Americas lead for Finance Services in Corporate Production Services functional area, this is a high profile and critical support role in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.

 

This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications as stated below:

 

• Strong & dedicated team player act as First point of contact for all support queries and application incidents, takes ownership of issues and see through to completion.
• Basic functional knowledge of Settlements/Finance or Middle Office in investment banking business.
• Be able to involve the correct resources to address any issues.
• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.

• Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required
• Deploy code changes & ensures software or hardware changes do not impact application service levels.
• Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
• The role requires weekend & holiday support related activities on rotation basis.

 

 

• Maintain team knowledge base of known issues, steps required to address issues\tasks, documentation of new processes. Promoting and updating Knowledge Management documentation, including support cards

 

Skills, experience and knowledge required:

 

• Minimum 2/3 years of experience in a support role.
• Hands on knowledge of Unix/Linux including ability to understand and write shell/python scripting.
• Good working knowledge of databases and writing SQL queries.
• Good knowledge of Autosys setup and configuration.
• Excellent analytical and communication skills.
• Excellent prioritisation, time management, coordination, and follow-up skills.
• Able to work in a rapidly changing, fast paced business environment.
• Able to work with offshore and globally distributed delivery teams.