EMPLOYMENT SECURITY REPRESENTATIVE II - 40045063

Requisition No: 871897 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40045063

 Pay Plan: Career Service

Position Number: 40045063 

Salary:  $41,712.00 - $44,846.16 

Posting Closing Date: 04/23/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME / Career Service

POSITION LOCATION:   Fort Myers, FL (relocation benefits are not available for this position) 

Employment Security Representative II

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a professional position which promotes employment and training programs.   Staff is focused on placement services using Employ Florida (EF), job boards, local newspapers, and community resources.  This position is responsible for prioritizing work demands with a focus on customer satisfaction.  Ensures quality job referrals based on employer defined skills set and requirements.  Employers are provided job order services, job creation, updates, placement verification, follow-up and hiring events.  The position ensures that all services provided are adequately documented in EF and makes certain career seekers understand all services provided by CareerSource Southwest Florida. 

 

Receives immediate supervision from Senior Management Analyst Supervisor-SES, and/or center supervisor.

 

Core services to individuals as required, including but not limited to:

• Greet and assist career seekers and employers by assessing primary needs and directing customers to appropriate services.

• Coordinate the provision of labor exchange services to employers and eligible persons which include intake and assessment, counseling, testing, job search assistance, referral and placement.  
• Assist applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education; referring applicants to appropriate available job openings. 
• Contact employers to develop jobs aligned with applicants’ vocational or career objectives; and providing in-depth counseling to individuals having difficulty choosing an occupational field.
• Assess customers’ needs to determine the eligibility of applicants and provide referrals to services such as, Migrant Seasonal Farm Workers Services (MSFW), Veteran Employment Services, Trade Adjustment Act (TAA) offered regionally, Workforce Innovation & Opportunity Act (WIOA), Welfare Transition (WT), Supplemental Nutrition Assistance Program (SNAP), Federal Bonding, In-House Hiring Events, etc.
• Provide services for Reemployment Services and Eligibility (RESEA) offered regionally.
• Ensure full compliance with state, federal, or local policy of entering staff assisted services codes and documentation recorded in EF.
• Monitor performance and production reports to ensure that relevant performance standards are met.  Develops and maintains contact with resources within community groups and local organizations engaged in providing counseling and/or rehabilitative services.
• Provide specialized professional employment security services to individuals needing more complex assistance.
• Identifies and recommend to the center supervisor actions and services rendered to maintain compliance with established regulations, directives, and procedures.
• Instruct career seekers one-on-one or in a group setting by conducting employability skill workshops on presenting a positive image, provide information on how to effectively access job openings, completing applications, resume assistance, interviewing and networking techniques, etc.
• Assist other Employment Security Representatives in more difficult cases where further background and graduate/advanced study may be of assistance.

 

Respond to and Resolve Customer Complaints:

• Follow the Standard Operating Procedure for Customer Complaint Resolution.
• Update and maintain the state complaint log.

 

Required Knowledge, Skills, and Abilities:

• Must be pr