Senior Customer Success Manager, Visual Lease

Senior Customer Success Manager, Visual Lease

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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.    
   
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our Clients, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.    

   

Visual Lease  

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.  

  

Job Description  

  

Visual Lease is seeking an experienced Customer Success Manager (CSM) to be a key partner that nurtures relationships proactively with our customers after they are onboarded onto our platform. The ideal candidate will strive to increase platform adoption and engagement with Visual Lease to increase the long-term customer lifetime value.   

 

This position will be full-time in the office and will be based in New Jersey or Atlanta.   

  

What will you do?   

• Ensure that customers derive maximum value from their investment in Visual Lease, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with other VL stakeholder teams to ensure adoption and a successful renewal.  

• Maintain project management tool to account for all project related items (project plans, deliverables tracking, time tracking, etc.) and update Salesforce to reflect client related notes, tasks, and events to assure accurate department reporting 

• Provide training per SOW or scoped engagement 

• Take the lead on larger and more complex accounts 

• Support expansion, renewal opportunities; understand what the business outcomes are for each named customer (Mid Market / Enterprise) 

• Build and maintain strong internal networks across the business 

• Partner with Account Management team on overall customer retention strategy; Mitigate renewal risk 

• Deliver customer platform reviews based on schedule cadence per business segment 

• Communicate phases of the implementation with Clients a