Sr Manager, Strategic Client Support

This role will be responsible for providing support for Gartner’s most strategic client enterprise accounts and expedite and enhance their experience across Global Conferences. You will partner with account teams in Research Sales and Global Services and Delivery to understand client needs and requests, expedite solutions and resolution, and provide information and input to build the most valuable conference experience. You will also support the Conference delivery teams in better understanding prioritization and execution of initiatives to support key clients both pre-conference and onsite.

Primary Responsibilities:

• Collaborate closely with stakeholders across a wide range of teams including the Global Retention Programs team, Global Enterprise sales leaders, Simplifying Selling team and Gartner-wide Team NCVI partners
• Track and monitor the different needs, requests and ideas which surface to ensure that situations are resolved quickly and we are able to build an accurate view of consistent trends and themes
• Build a model for tracking that allows analysis of biggest challenges, time to resolution and other key data points
• Contribute ideas towards the creation of scalable solutions for the most important opportunities to reduce the volume and frequency of one-off, urgent requests – these could be linked to processes, systems, tools or guidelines
• Partner with account teams to create clear and direct understanding of conference timelines, goals and key details in order to drive best practices leading to attendance (building agendas, booking 1:1s, etc.)
• Partner closely with “Expediters” across Gartner’s key business units (E.g. Research Engagement Services, R&A, Sales Operations and Finance) – “Expediters” are the primary contacts within Gartner’s business units who are responsible for quickly solving for the needs and requests of our most strategic clients.
• Collaborate closely with internal Conference teams, including Registration, Housing, Logistics, Content, One on Ones, and Program Management to provide client support across various points of engagement in the Conference experience
• Key stakeholders include all teams in Global Conferences as well as key points of contact across Global Retention Programs, Research Sales, Global Services and Delivery, Global Product Management, and Research & Advisory.

Qualifications:

• Bachelor’s degree or relevant experience required
• 7+ years experience in client support, account management, or business development
• Strong executive presence and ability to be client-facing
• High sense of urgency, ability to work at a fast pace
• Excellent verbal and written communication skills, as well as presentation skills
• Ability to build and leverage relationships
• Strong organizational skills: able to prioritize and manage multiple tasks simultaneously
• Exceptional problem-solving capability
• Fully competent in Microsoft office, especially Excel and PowerPoint
• Passionate, energetic & enthusiastic
• Collaborate and proficient in problem solving cross-functionally
• Curious and inquisitive
• Growth-mindset, willing to learn and adapt in an ever-changing business
• Event Planning experience not required.
• Passion for travel and a desire to work with a global team

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orien