LN Venues, Director of Operations - VIP Lounge

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

The Director of VIP Lounge Operations leads the execution and operational excellence of all food, beverage, music, programming in the new VIP Lounge The ideal candidate combines culinary leadership with strong business acumen—driving vendor partnerships, cost control, team training, and guest experience innovation. This role also oversees key operational areas including F&B operations, security staffing, membership programs, upsell strategy, artist relations, marketing collaboration, facility maintenance, HR processes, and full P&L ownership across all revenue streams.

WHAT THIS ROLE WILL DO

Guest Experience, Membership & Culture

• Cultivate a culture of creativity, consistency, and care in all departments
• Ensure hospitality standards are met across all guest touchpoints
• Engage in tastings, guest feedback sessions, and VIP experiences to continuously elevate the offering.
• Assist with space programming on show nights and non-show nights as needed.
• Oversee membership sales and service strategy, including onboarding, retention, and exclusive member experiences.
• Manage relationships with artists and talent, ensuring hospitality standards and backstage experiences meet expectations.
• Oversee high-profile guest service strategy, including VIP arrival coordination, personalized experiences, and discretion protocols.
• Partner with the marketing team to develop and execute promotional strategies for the lounge, membership program, and non-show related events, ensuring alignment with brand identity and audience engagement goals.
• Partner with Special Events team to drive business and execute high level events in the space.

Food & Beverage

• Oversee FOH service standards including guest interaction, table service, and bar execution.
• Develop and enforce opening and closing procedures for food and beverage operations to ensure readiness and consistency.
• Ensure alignment of food and beverage presentation, timing, and hospitality with brand expectations across all service periods.
• Collaborate with Live Nation's F&B team to deliver menus that reflect seasonal trends, guest preferences, and brand identity
• Support the National F&B Team with R&D sessions, tastings, LTOs, and annual refreshes.
• Lead execution of standardized recipes, prep methods, and specs to ensure consistency and scalability.

Operational Oversight

• Collaborate with venue managers and F&B team on operations, training programs, and ongoing leadership.
• Ensure compliance with health codes, licensing laws, and all applicable food safety regulations.
• Oversee security staffing plans, scheduling and protocols to ensure guest safety, staff coordination, and compliance with venue policies
• Manage operational staffing across departments to ensure optimal coverage and performance during peak and off-peak hours.
• Coordinate closely with venue operations, production, and technical teams to ensure seamless execution of events and programming.
• Oversee maintenance and upkeep of the lounge space, ensuring all areas are clean, functional, and aligned with brand standards.
• Implement efficient BOH and bar systems to reduce waste, improve execution, and enhance service speed.

Financial Performance & Cost Controls

• Full ownership of venue P&L, including all revenue and expense categories.
• Develop and manage F&B budgets, including COGS %, labor models, and contrib