Sales Support agent

We are looking for talented Sales support agent to join Sales team in our Amsterdam office.

The role provides sales support to YourCash/Euronet customers and field sales teams, ensuring the ATM estate is actively monitored and that contractual documentation from sales team is processed in a timely manner.

The role requires all business activities to be conducted with the highest integrity, adhering to all sales and service governance, compliance, and internal controls.

Targets:

• Processing and monitoring of contractual documentation
• Manage customer queries and requests in a timely and effective manner
• Proactively monitor and review ATM estate performance, suggesting profit enhancement measures where required

Responsibilities:

• Processing contractual documentation and submitting it to internal departments in a timely manner
• Handling customer queries and requests to a successful and appropriate conclusion and escalate matters where necessary
• Monitoring contract end dates and renewal of contracts, ensuring all sites have a valid contract in place
• Following the breach of contract procedure where required, ensuring all relevant information is available
• Regularly reviewing profitability of ATM estate, suggesting profit enhancement measures, renegotiations and/or removal of ATM where required
• Assist the Operations team as required in relation to site preparation and installation of ATMs
• Ensure all communication with site owners and colleagues is conducted in a professional and business-like manner
• Meet all agreed deadlines and ensure the service delivered is as promised

• Support the Management and wider business with ad-hoc requests as required from time to time

Requirements

Desired skills and experience:

• Experience within a sales, account management or telemarketing environment desirable
• Self-motivated individual with a customer-focused attitude
• Excellent level of communication skills, comfortable in speaking with internal and external parties
• Has commercial acumen and business awareness and is able to successfully deal with objections
• Able to demonstrate their ability to go the extra mile to exceed expectations in building and sustaining customer relationships
• Fluent in Dutch and English (talking and writing)

Behavioral Competencies:

• Communication
• Teamwork
• Drive
• Planning & Organizing
• Customer Focus

Technical Competencies:

• Telemarketing/Telephone skills
• Good knowledge of MS Office, particularly Word, Excel, Outlook
• Understanding of the sales process
• Analytical skills on performance monitoring of existing customers

Benefits

What do we offer:

• We offer competitive salary

• Stock options
• Company parties
• Corporate fitness
• Christmas package
• pension scheme
• Working in hybrid model (3 days in office, 2 days at home during a week)
• Bonus scheme
• Holiday pay 8%

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