Case Manager/Vocational Specialist (ACT Team)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Assertive Community Treatment (ACT) Team is a unique and nontraditional licensed outpatient psychiatric clinic for individuals who have demonstrated a high service need with multiple hospitalizations, emergency room visits and difficulty maintaining stability in the community. ACT is a nationally recognized model and an evidence-based practice. The ACT Team serves the Upper West Side, Harlem, Washington Heights and Inwood. 

Position Summary: The Case Manager is responsible for providing counseling, case management services, vocational rehabilitation and daily support to the ACT clients. The case manager is part of a multidisciplinary team that provides comprehensive psycho-social services designed to improve or maintain client’s ability to function in the community.

Schedule: Monday through Friday 9:00 am to 5:00 pm 

Salary Range: $45,000 - $55,000 

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

1.) Provide case management services

• Carry a caseload of ACT clients
• Perform client assessments and formulate treatment goals
• Facilitate client participation in entitlement programs, psychiatric services, medication management, rehabilitation and other activities
• Refer clients to community health services
• Accompany clients to appointments as needed
• Communicate regularly with clients’ families about their needs and progress
• Serve as liaison to other service providers
• Maintain up-to-date client case records according to program guidelines
• Visit clients in residential facilities, on the street and in other locations
• Rotate on-call service after outside work hours

2.) Serve as Vocational Specialist

• Counsel clients in developing vocational goals
• Develop vocational and employment resources for the purpose of vocational skills’ development and generating competitive employment opportunities
• Assist in preparing clients for the transition to vocational/employment opportunities
• Provide employment retention services for employed clients

3.) Participate as an ACT team member

• Attend staff meetings, case conferences, and training programs to upgrade skills and knowledge
• Attend supervision meetings to review client progress and case management strategies
• Work collaboratively with ACT team staff in a team case management model

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