FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -70042826-CENTRAL OFFICE

Requisition No: 841688 

Agency: Department of Corrections

Working Title: FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -70042826-CENTRAL OFFICE

 Pay Plan: Career Service

Position Number: 70042826 

Salary:  $42,168.88 Annual Rate 

Posting Closing Date: 11/28/2024 

Total Compensation Estimator Tool

***OPEN COMPETITIVE ADVERTISEMENT***

Distributed Computer Systems Specialist – 70042826

 

This advertisement is for a Career Service position located at Central Office in the Office of Information Technology.

 

Salary: $42,168.88 Annual Rate

 

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

 

SPECIFIC DUTIES & RESPONSIBILITIES:

• Monitor the status of the Department’s Mainframe, batch and print jobs and notify the proper sections for problem resolution if there is an issue.
• Assists field technicians with any problem resolution and technical support for computer systems and ancillary equipment at all FDC location.
• Assists in the troubleshooting logins, software, hardware, mobile devices, and network issues in compliance with Department standards and for optimum system performance.
• Assisting users, by phone support, electronic communication, and interactive conferencing, and other remote tools.
• Log accurate details for each help desk call into the ticketing system. Perform troubleshooting as necessary and assign tickets to other support staff teams for the appropriate supported items.
• Other responsibilities include assisting other teams and staff members as needed and requested by Management. (SARs, update knowledge base, create instructions, etc.)
• Use the queues within ServiceNow to manage workload.
• Monitor email, ticket and phone queue and other communication-based applications throughout the day to ensure users are assisted quickly and efficiently and to ensure communication between coworkers and management are addressed.
• Provides after hours/holiday support on an as-needed basis as defined by the Office of Information Technology.
• Provide positive collaboration with other Helpdesk staff to share knowledge and provide balanced and cohesive support to our end users.
• Attend and complete all required agency trainings and complete other assigned trainings as directed by management for job related education.
• Assist with maintaining the procedure documentation for the helpdesk. This includes writing documentation, reviewing documentation, distributing documentation, and running reports from the helpdesk ticketing software ServiceNow as needed.
• This position is considered an essential position. To meet operational requirements, you may be asked to work during business/office closures due to emergencies.
• Other job-related duties a requested.

 

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
  • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution da