Dispensary Coordinator- Bilingual Spanish

Dispensary Coordinator (DC) is responsible for the daily operation of the center’s dispensary. The DC shall ensure dispensaries follow all local, state, and federal regulations, company policies/procedures, as well as ensure all licensing required from any other entity for everyday operations is current.

The DC serves as the medical center’s Subject Matter Expert (SME) in all pharmacy and medication-related questions and, as such, responds to all patient-related inquiries.

Key Responsibilities:

Fills all prescriptions submitted by prescribers

Maintains inventory levels within budget

Prepares all patient Vacation Supplies, Lost Medications, and Prior Authorization requests for prescriber approval

Reviews pharmacy reports and identifies:

Opportunities for brand-to-brand conversion

Duplication of therapy issues

High-cost medication opportunities

Ensures prescribers are maximizing HMO formularies

Submits all patient OTC orders as requested

Processes all Durable Medical Equipment (DME) orders

Resolves any patient-related grievances and provides root cause analysis (RCA) to the Dispensary Supervisor (DS)

RESPONSIBILTIES

• Compliance with local, state, and federal requirements, as well as any other outside entity that requires a license/permit for the dispensary to operate (e.g., NCPDP, PBM, wholesaler, etc.)

• Maintains all licensing/permits current and up to date

• Ensures compliance with all company policies, procedures, and requests

• Processes all prescriptions in the same manner as a pharmacy, with the difference being that the prescriber provides the final check/verification

• Provides patients with medication, explains how to take/use it, and ensures patients understand why the medication was prescribed and how to use it properly

• Processes patient Vacation Supplies, Lost Medications, and Prior Authorizations, working toward approval from HMOs

• Serves as an extension of the company pharmacy program and ensures collaboration between dispensaries and company delivery pharmacies

• Orders all patient Durable Medical Equipment (DME), fulfilling all billing and processing requirements; ensures patients understand how to use DME devices

• Reviews HMO formularies and monitors generic utilization and medication compliance with providers

• Maintains inventory levels within budget

• Maintains perpetual inventory of all medications

• Prepares all required reports and provides them to the Dispensary Supervisor in a timely manner, including Root Cause Analysis (RCA) reports

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of High School diploma or equivalent

Valid Registered Pharmacy Technician license in Florida required

Minimum two (2) years of experience as a pharmacy technician; dispensary experience preferred

Excellent computer knowledge is required, including proficient knowledge of Microsoft Office

Basic knowledge in electronic health record software (NextGen) is preferred

Familiar with pharmacy adjudication platforms

Fluency in Spanish and English preferred

Patient relations experience

Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies

Excellent listening, interpersonal, verbal, and written communication skills with individuals at all levels of the organization

Ability to work effectively independently and in a team environment

Must be self-motivated, organized, and have excellent prioritization skills

Must be able to work well under stressful conditions

Must be able to work in a fast-paced environment