Credit Reporting FCRA Data Manager

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors.

Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC.

Department Overview:

The FCRA COE is accountable for ensuring consumer credit furnishing and dispute activities are fulfilled in accordance with the FCRA. Partners with LOBs for furnishing accuracy, support, & remediations.

Depth & Scope:

• Oversees operations of several functions or processes within operations
• Develops and manages the team by recruiting, training and coaching
• Leads and applies the performance management process, supporting Employees in their personal and performance development
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Participates or leads multiple projects within department or across divisions
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Influences others to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Delegates budgetary assignments to subordinate managers

Education & Experience:

• Work experience equivalent to Bachelors degree
• 3-5 years related experience required
• In-depth knowledge of principles, policies, and practices related to operations
• Demonstrated leadership, delegation, coaching, and mentoring skills
• Demonstrated ability to resolve operational issues and conflicts
• Excellent written and verbal communications skills
• Demonstrated problem/conflict resolution skills
• Demonstrated knowledge of relevant banking and regulatory rules and policies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
• Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
• Exhibit forward thinking capabilities
• Occasional travel required
• Ability to complete Ad hoc Sql Queries, Alteryx flows, and other required data queries preferred
• Abilit to perform Account level tracking ; Metric reporting and aging metrics preferred
• Ability to collect metrics and creating presentations including charts, graphs and pivot tables preferred
• Ability to evaluate potential discrepancies and perform research, investigation, and root cause analysis preferred
• SQL experience preferred

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• P