Director, Software Engineering
WalmartAbout the role
Position Summary...
What you'll do...
Are you passionate about pioneering cutting-edge technology, including Gen AI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?
As a Director of Software Engineering in Customer Engagement Services Technology team, you will hire, coach and lead a software engineering team to build highly performant, highly available software products using Gen AI to help hundreds of millions of Walmart customers resolve their contacts, save time and money.
About Team: Customer Engagement Services - Technology
The Customer Engagement Services Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of Gen AI technology in complex enterprise applications. The Customer Engagement Services Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What you'll do:
- Hire, coach and lead high performing software engineering teams
- Collaborate with Product, UX and Business teams on roadmap development and prioritization.
- Develop architectural vision for your teams systems and services, collaborating with principal engineers in the organization.
- Drive the entire software lifecycle, from inception to launch, to deliver high quality products on time, on budget.
- Own your teams operational excellence, develop and drive plans for quality and operational improvements.
- Collaborate with multiple technology teams to ensure APIs and system interfaces are designed to meet the long term program goals.
- Create a collaborative team environment that fosters creativity, speed, innovation, and learning.
What you'll bring:
- Have an entrepreneurial mindset that focuses on putting the customer first
- 12+ years of Software Development Management experience
- 7+ years of hands on software development experience
- Proven experience in hiring and mentoring world-class engineering teams
- Proven experience in launching high quality, high availability software products
- Proven experience in operating software products and drive incremental improvements in performance, quality, and availability
- Expertise in software design and development best practices
- Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward
- Strong analytical and problem-solving skills
- A passion for data-driven decision-making
- Preferred but not required: experience in launching successful Gen AI based software products.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor'sApply for this role
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