Corporate Vice President, Agency Recruiting & Retention

Location Designation: Hybrid - 3 days per week 

 

Our Agency distribution system is the cornerstone of New York Life, where dedicated individuals like you connect with clients and build lifelong relationships. As part of the team, you'll equip agents with the tools they need to thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business.

 

Role Overview:

Support the design, development and implementation of strategic initiatives focused on reimagining the recruiting and onboarding experience that not only exceeds user expectations, but also aligns with Field Operations Value Stream objectives and seamlessly integrates with Field Productivity value stream-driven strategies aimed at accelerating early advisor productivity.

The ideal candidate will be an experienced professional with an analytical thought process, instinctive problem-solving skills, strong communication and influencing capabilities, and a passion for developing best in class user experiences (UX).

 

What You'll Do:

Overall

• Develop high level product requirements and activation roadmap that supports the prioritization of features and enhancements based on business value, customer feedback and market trends.
• Influence upfront thinking of new initiatives, including framing complex problems, assessing current state, designing target state solutions, and developing actionable recommendations.
• Create a multi-year product strategy/vision – inclusive of concepts & differentiated approach to optimize the experience.
• Work closely with internal stakeholders and external vendors to ensure alignment and successful project delivery.
• Elicit and document detailed product requirements from stakeholders, ensuring clarity and comprehensiveness.
• Utilize the Scaled Agile Framework (SAFe) for deploying new initiatives and continuous release trains.
• Advocate for the end-user, ensuring solutions are user-friendly, reliable and provide a positive candidate experience.
• Define objectives and key results (OKRs) that ladder up to the Value Stream OKRs to measure success and impact of enhancements.
• Identify potential risks and implement mitigation strategies to ensure project success and continuity.

 

Product Experience Design Strategy and Roadmap Development

• Continuously monitor the competitive landscape and industry trends to inform product experience strategies and identify opportunities for product innovation, differentiation, and optimizations
• Collaborate with market insights and UX/UI teams to conduct comprehensive market/customer and agent research and data analysis to gain insights into user needs, journeys, and pain points
• Develop and communicate a clear and compelling strategies for a portfolio of products that align company goals, market trends, customer needs, and agent needs; partner with key stakeholders (such as Planning Leads and Product Owners) to design comprehensive roadmaps which consider all important dependencies and trade-offs
• Communicate roadmap and key program enhancements with stakeholders across the organization and continuously align stakeholders to a unified view of enhancements
• Develop and manage business cases to support periodic investments, and collaborate with key partners to set product growth goals, objectives, and KPIs
• Develop strategic approach, projects, and timelines that align to key business initiatives

 

Operations

• Partner with key stakeholders to define, drive, and participate in the product management lifecycle from concept to release, including methodologies, best practices, key processes, and workflows for marketing digital experiences across the portfolio in partnership with product owners and enablement partners in a scaled agile environment
• Develop, maintain, and continuously prioritize product feature backlogs in collaboration with product owners