Principal Technical Program Manager

Do you enjoy meeting with customers to understand their needs and discuss the art of the possible? Do you want to join a team where learning about new technology is part of our work every day? Then, come join us! 
 
The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges.  

We work closely with our customers’ engineers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform.  

As a Principal Technical Program Manager, you will help drive high-impact engineering projects with our customers and their partners, transforming their missions using AI and other cloud-based solutions and services. TPMs identify and define the relevant customer scenarios, orchestrate the engineering approach to address these, and develop the end-to-end user stories with internal and external stakeholders, fulfilling the Product Owner role. You will be part of a cross-functional team of software engineers, data scientists, technical program managers, and designers who work side-by-side with high-impact and strategic customers and their engineers to build innovative solutions.  

As part of our team, you will thrive in working with a variety of technologies, not just Microsoft technology. You will solve exciting business problems, contribute to open source, and collaborate with Microsoft product teams.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Cross-Functional Collaboration

• Partner with Software Engineers, Data Scientists, Designers, and Subject Matter Experts to architect complex technical solutions across multiple feature areas.

Strategic Risk Analysis

• Provide data-driven recommendations to key stakeholders by identifying and evaluating project risks.

Success Metrics & Implementation Leadership

• Define success criteria and build relationships to drive implementation across highly complex, cross-functional initiatives.

Business Alignment & Coordination

• Ensure consistent alignment across divisions and coordinate efforts to support strategic business objectives.

Roadmap Execution & Governance

• Own and deliver roadmaps for multiple feature groups, manage project schedules, lead staging and implementation planning, and oversee governance programs.

Continuous Improvement & Customer Engagement

• Support performance metric collection, lead customer support efforts, and drive direct customer engagement strategies.

Embodies our culture and values. 

Qualifications

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience ma