Clinical Manager of Operations-Bluhm Cardiovascular Institute

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

As part of our mission to bring world‑class care closer to where people live and work, we are proud to expand cardiovascular services at Catherine Gratz Griffin Lake Forest Hospital with the addition of cardiac surgery.  We are seeking compassionate, dedicated professionals to join our growing team and become part of one of the top 20 cardiac surgery programs in the world. Our diverse workforce is united by a commitment to exceptional care, clinical excellence, and an outstanding patient experience.

The Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager holds the authority and accountability for the management of BCVI’s surgical departments and various BCVI programs.

In addition, the Manager facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education.  This role is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This individual is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This position is instrumental in providing key data for support of the BCVI and assisting with the development of strategies to successfully compete for market penetration.  

The Manager also facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education. 

The Manager, Operations collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.   The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

Responsibilities:

Core Skills: Operations

• Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning
  • Collaborates with Human Resources and other managers to ensure appropriate staffing
  • Advances innovative retention strategies for staff
  • Collaboratively manages the disciplinary process when appropriate
  • Facilitates the annual performance review process
  • Ensure application of staffing tools
• Manages people and resources to ensure safe and efficient patient care operations
  • Collaborates with the coordinator to ensure optimal staffing and scheduling practices are achieved
  • Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue
  • Partners with the clinical and non-clinical support services departments to ensure optimal patient throughput
  • Supports care coordination and response to operational issues
  • Ensures sustained Control phase of DMAIC for all process improvement initiatives
  • Ensures regulatory and billing compliance
  • Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
  • Responsible for Environment of Care
• Identify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities

Basic Core skills: