Learning & Development Specialist, Fleet Partnership Services

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Learning and Development Specialist, Fleet Partnership Services

The Learning and Development Specialist, FPS (Fleet Partnership Services) will play a key role in strategically and tactically supporting Commercial Enablement (CE), commercial capabilities and FPS Teams. As a Learning and Development Specialist, you will be responsible for the creation, maintenance, and cataloguing of digital assets for our Learning program. You will work closely with the Commercial Sales and FPS Education Manager and Subject Matter Experts to create blended learning solutions for use in e-learning, video, classroom, and virtual training sessions.

The ideal candidate will have experience in adult learning instructional design, learning technology, multimedia development and customer service training. They will participate in cross-functional projects, including intake, needs analysis, project planning, and managing stakeholders to deliver timely and effectively learning solutions. They will synthesize and write course content based on input from subject matter experts, existing written material, previous training courses, in-depth interviews, etc. They will create a variety of material including but not limited to courses for eLearning delivery platforms, videos, presentations, facilitator guides, participant guides, and reference guides They will assist with tracking metrics and benchmarks to assess the effectiveness of training and provide insight to management. The candidate must work with a lens toward best-practice sales and service methodologies and practices, supporting Element’s Commercial operating discipline, and helping FPS team members to support our clients.

A Day in the Life

Learning Design, Execution, Support and Reporting (40%):

• Administration, troubleshooting, and support of the LMS (Workday) and LXP (Degreed)
• Monitor and maintain learning governance and standards
• Provide support for learning-related inquiries from the business
• Develop instructor-led, e-learning and blended training offerings; Create learning content for both digital and in-person training solutions (e.g., eLearning, videos, pdf's, infographics, virtual training sessions); Publish learning content within the system; Support logistics and manage attendance and enrollment
• Refresh and revise content as business needs change
• Participate in FPS training and education sessions as needed
• Collect and analyze data related to learning and development to identify trends, patterns, and areas for improvement
• Monitor learning system usage and support learning dashboard and reporting requests
• Lead system enhancements, process improvement, and automation initiatives; support configuration and conduct testing for system enhancements
• Develop and maintain procedures and work process documentation

Project Management (30%):

• Support and manage components of FPS learning and onboarding programs, including system configuration, implementation of new features, completion tracking, and user support
• Support and manage components of business learning projects and updates to existing content, including content curation, resource updates, and instructional design
• Develop detailed project plans to monitor and track progress and ensure projects are delivered on time, within budget and scope, and assess risks
• Work with vendors and manage learning programs
• Collect evaluations, learning assessments, and/or conduct interviews to measure program success; use data-driven insights to propose learning program enhancements and new initiatives

Communication (20%):

• Create FPS communication materials to build awareness and drive the adoption of learning and development offerings
• Ensure effective communication and understanding of learning and development expectations and strategies across key business partners
• Assist with developing presentations related to learning and development strategy, performance, and roadmap

Stakeholder Collaboration (10%):

• Collaborate with various stakeholders across PPC, Commercial Sales, FPS, Data Science, and the business to scope program deliverables and align learning and development initiatives with organizational goals
• Consult with stakeholders to identify needs, gather lessons learned, and p