Retail Merchandising Supervisor

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You lead a field sales representative team to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area. You work closely with cross-functional colleagues to deliver on activation and reporting against KPIs.

How you will contribute

You will:

• Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team.
• Create and manage an annual business unit plan to deliver agreed channel revenue KPI’s and targets and provide reporting as required.
• Manage winning customer business relationships that facilitate “best in industry” execution of our categories.
• Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your area.
• Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.

What you will bring

• A desire to drive your future and accelerate your career and the following experience and knowledge:
• Knowledge of market and routes-to-market in which Mondelēz International performs
• Experience in sales
• Strong organizational and analytical skills
• Excellent communication and interacting skills
• Solid knowledge about sales and negotiation processes
• Perseverance and attention to details

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.
• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.
• Responsible for on the job coaching as well as providing continuous learning and development for SSRs.
• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.
• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
• Ensure all merchandising activities are properly executed at store level to support merchandising game plan.                                          
• Responsible for annual performance appraisals for all direct reports.
• Approves all requests for leave in a timely manner and communicates to impacted employee.
• Has a general understanding of employee benefits for both full time and part time eligibility.
• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

Key Competencies:

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict and creating an acceptable resolution.
• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.
• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success.
• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.
• Managing Diversity: Awareness of both the qualitative and quantitate aspects of a diverse group of direct reports. Strive to bring out the best in all employees.
• Informing: Skilled in communicating with a