Total Loss Customer Care Specialist

Responsibilities

Responsible for all files assigned with the timely and accurate processing of title documentation/information 
Review of all documentation while identifying the proper flow of title documentation to proceed accordingly 
Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc 
Maintain an organized workspace/area that is conducive to the overall success of the department 
Promptly/professionally/accurately handle inbound calls 
Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks 
Accurately review and disposition of all documents received 
Complete files within the expected timeline set forth by leadership 
Accurately enter system notes in a clear, concise, and professional written style of communication. 
Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.) 
Ability to complete all tasks assigned within your shift 
Possess knowledge of Provider Specific Requirements 
Assist with other functions and/or duties as needed 
Duties are subject to change, based on business needs 
 

Qualifications

Must possess the ability to craft sound and concise sentences and exhibit superior customer service 
Must be able to type 40+ WPM 
Must be detail-oriented with all assigned work 
Display a team player mannerism 
Provide excellent customer service 
Be a quick learner who is highly organized and adaptable and open to change 
Have strong research and problem-solving skills 
Ability to work under pressure and meet deadlines 
Ability to adapt to constant change 

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.