Sales Account Manager

<h3><strong>🧡 About Alma</strong></h3> <p>At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.</p> <p>Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.</p> <p>As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.</p> <p>With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!</p> <h3><strong>👐 About the team</strong></h3> <p>You'll be joining a team of 6 Account Performance Managers, led by 1 APM Lead and made up of 5 APMs : Charlotte, Mathieu, Guillaume, Hugo, and Alexandre. A driven, collaborative group focused on delivering real impact for Alma's merchant portfolio across Europe. We're now looking for our next APM to strengthen the team and take on a key portfolio from day one.</p> <p><strong>This position is a CDI  based in Paris. </strong></p> <h3><strong>💼 About the job</strong></h3> <p>You'll own a portfolio of ~1,500 merchants (online & offline, all sectors) processing between €50K and €200K in volume with Alma. Your goal: unlock every merchant's potential, protect revenue, and make Alma indispensable to their growth.</p> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"> <ul> <li><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Drive merchant performance</strong> Proactively reach out to your portfolio (calls, emails), analyze merchant data and turn insights into action — upsell opportunities, pricing optimization, network activation & expansion.</li> <li><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Spot and fix underperformance</strong> Identify at-risk or unprofitable accounts before it's too late, get on a call, and find solutions. Fast.</li> <li><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Build smarter ways of working</strong> Contribute to improving outreach processes and merchant automation to scale impact without scaling effort.</li> <li><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Animate the me