Rooms Controller (Full-Time)

Why We're Here

 

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

 

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

 

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

 

How We're Different

 

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

 

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

 

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

 

What You'll Do

 

The Rooms Controller plays a key role in the daily operation of the Front Office, with primary responsibility for managing room inventory, room assignments, and the overall readiness of the house. Working closely with Front Office, Housekeeping, Reservations, and Sales, this position ensures arrivals are thoughtfully planned, room inventory is optimized, and guest preferences, loyalty recognition, VIPs, and group commitments are delivered whenever possible.

 

While the role has a dedicated focus on Rooms Control, the Rooms Controller remains an integral member of the Front Office team and is expected to support Front Desk operations, guest service, and other departmental needs as business levels require. This role combines operational planning with guest-facing responsibilities to help deliver an exceptional guest experience.

 

Some of your responsibilities include:

• Manage daily room inventory and room assignments to maximize operational efficiency, guest satisfaction, and available inventory.
• Review and strategically pre-block upcoming arrivals, including VIPs, IHG One Rewards members, special requests, accessible rooms, connecting rooms, and other priority arrivals.
• Coordinate daily arrivals and departures with Front Office and Housekeeping, actively monitoring room readiness and prioritizing rooms based on operational and guest needs.
• Monitor room status throughout the day, including vacant/clean, inspected, occupied, out-of-order and out-of-service rooms, and work with Housekeeping and Engineering to resolve discrepancies or availability concerns.
• Manage oversell and inventory challenges, partnering with Front Office leadership and Reservations to identify solutions and minimize guest impact.
• Ensure eligible IHG One Rewards upgrades and recognized member benefits are proactively reviewed and accommodated based on availability.
• Manage group room blocks, rooming lists, special requests, and room assignment strategies in coordination with Sales, Conference Services, Reservations, and Front Office.
• Review upcoming occupancy and inventory conditions, identifying potential room-type shortages, stayover impacts, oversell risks, or assignment challenges before they affect the operation.
• Communicate room priorities, VIP movements, special accommodations, and inventory challenges clearly across Front Office and Housekeeping.
• Research and resolve room inventory discrepancies and other operational issues within the property management system.
• Maintain accurate guest profiles, reservations, room assignments, traces, alerts, and relevant operational notes.
• Support the Front Desk during periods of high guest volume, including arrivals and departures, guest inquiries, room moves, key requests, luggage coordination, and other Front Office functions.
• Assist with check-in and check-out and provide direct guest service when operational needs require.
• Partner with Front Office leadership to support recovery situations, room-related guest concerns, and creative solutions that deliver a distinctly Kimpton guest experience.
• Participate in daily operational commun