Fishers YMCA - Member Services Representative

Shifts Available:

• Weekdays: 12:00–4:00 PM and 4:00–8:00 PM
• Saturdays: 8:00 AM–12:00 PM and 12:00–4:00 PM
• Sundays: 12:00–4:00 PM

PART TIME STAFF PERKS

• Free Certifications (depending on position)
• Free YMCA of Greater Indianapolis membership
• Flexible schedules
• Childcare provided when actively working (up to 20 hours per week)
• Retirement
• Employee Assistance Program
• Vendor Discounts

Position SummaryThe primary function of this position is to provide excellent member service.

Key Responsibilities• Provide a safe environment for all participants, volunteers and staff.
• Greet members with a smile and represent the YMCA’s four core values: respect, 
responsibility, honesty and caring.
• Process program registrations, payments and credit requests for members and 
participants.
• May assist with giving tours to prospective members.
• May process memberships (paperwork and postings).
• May create membership photo IDs and issue temporary cards as needed.
• May make wellness and massage appointments.
• Answer phone calls and give accurate information regarding the Center programs and/or 
membership.
• Check opening and closing cash drawer for proper amount and denominations.
• May balance funds and receipts after each shift.
• Document any concerns voiced by members.
• Keep brochure rack filled with schedules and other flyers.
• Record accident reports, properly completing all required forms. 
• Aid staff and members during emergencies.
• May check daily changes/updates. Check personal mailbox.

• At least16 years of age 
• A high school diploma or its equivalent preferred 
• 1-year related experience
• Basic member service skills and telephone etiquette
• Data entry skills and computer proficiency using standard word processing 
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier, fax 
machine 
• Obtain and maintain current certification in First Aid
• The completion of the following required trainings within 60-90 days of employment:
o Praesidium: Duty to Report
o Praesidium: Keeping Your YMCA Safe
o YMCA New Employee Orientation (NEO)
• Obtain and maintain required training (refer to YMCA Training Plan for position) and 
display all leadership competencies for Leader level (refer to YMCA Leadership 
Competency Model)
Expected Outco