Senior Service Designer, Data & Workflow Systems

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

About the job

At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public.

As Skylight continues to grow, we’re strengthening the internal systems that support our people, projects, and mission. At the core of this work is a connected knowledge and workflow system that links contracts, staffing, delivery context, and operational data — enabling better decisions, reducing operational friction, and preparing the organization for AI-enabled work.

As a Service Designer, Data & Workflow Systems, you will design how people, processes, and data fit together across Skylight’s internal operations. This is systems-oriented service design: mapping workflows, clarifying decision paths, designing data structures, and translating ambiguity into usable, scalable infrastructure.

What you’ll do

• Map end-to-end operational workflows across staffing, contracts, delivery, HR, and knowledge systems
• Design workflow architectures that make data usable, reliable, and actionable
• Develop and refine data models, metadata structures, and schemas that connect information across systems
• Produce service design artifacts such as system maps, service blueprints, workflow diagrams, and decision logs
• Prototype and test internal tools, forms, and automation concepts
• Translate research, workflow analysis, and system constraints into clear, actionable recommendations
• Facilitate cross-functional working sessions to align on workflows, tradeoffs, and decisions
• Partner with engineering and operations to ensure designs are feasible, maintainable, and scalable
• Communicate complex systems concepts clearly to non-technical audiences
• Contribute to AI-ready infrastructure by improving data quality, structure, and interoperability

What we're looking for

Minimum qualifications

• Strong systems thinking — ability to reason about how people, processes, and data interact
• Experience in service design, product design, operations design, or adjacent fields working on complex workflows
• Ability to produce clear artifacts that make complex systems understandable
• Experience translating ambiguous problems into structured design approaches and recommendations
• Strong collaboration and facilitation skills across disciplines and seniority levels
• Portfolio demonstrating end-to-end systems or workflow design work
• Ability to work effectively in a professional services environment
• Passion for improving public outcomes through great government services
• A mindset and work approach that align with our core values

Nice-to-have qualifications

• Familiarity with tools like Coda, Airtable, Notion, or similar workflow platforms
• Background in data modeling, information architecture, or metadata design
• Exposure to AI-enabled workflows, automation, or knowledge systems
• Comfort working with light scripting or automation concepts
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitut