CX, GDH India - SAP CX with AI - Business Processes Senior Consultant - Bangalore/Gurgaon

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

Meet your team - CX Solution Area, Global Delivery Hub, India

Our team specializes in delivering end-to-end SAP Customer Experience (CX) solutions across implementation, advisory, and safeguard services. As part of the broader SAP CX ecosystem, we work closely with customers and partners to translate CX strategy into scalable, value-driven business processes and solution landscapes.

We bring deep expertise across the SAP CX portfolio — including Sales, Service, Marketing, Commerce, and Customer Data solutions — and support organizations through transformation journeys covering solution design, process optimization, rollout, adoption, and continuous value realization.

In addition, we actively embed Business AI and custom AI capabilities into CX programs — leveraging standard AI features as well as tailored AI use cases designed around each customer’s unique business context. Our focus is to improve decision quality, increase productivity, accelerate process outcomes, and enable more intelligent customer engagement.

Beyond implementation, we act as a trusted partner to our customers — providing advisory guidance, quality and architecture safeguarding, and best-practice driven delivery oversight. Our goal is not only successful deployment, but sustained adoption and measurable business outcomes through CX and AI-driven innovation.

To strengthen this mission, we are expanding our team with senior CX business process experts who can lead transformation conversations, shape solution direction, and drive high-impact outcomes across CX and AI-enabled programs.

 

What you’ll do

 

  We are looking for a SAP CX consultant specialized in AI who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs. This role will offer you –

• To work on global SAP Business AI implementations with CX helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Process Architect / Solution Architect

• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
  
  

This role will help you to enhance skills in the specialized solutions space of Artificial Intelligence with CX while providing opportunities to explore other related solutions under CX portfolio

You have or will develop a T-shaped expertise: broad knowledge of SAP Customer Experience Strategy including data and AI, with deeper specialization in SAP BTP and AI.

Main focus will be on:

• Low-code application development;
• Process automation;
• Integration with other SAP solutions;
• AI applications within SAP (such as intelligent automation, embedded AI, custom AI, conversational AI and agentic AI);

 

The Consultant is expected to

• Design and integrate ecosystems of business applications, AI agents, extensions, workflows, and domain-specific services to ensure seamless interoperability across SAP CX, BTP, and customer-facing landscapes.

• Embedding AI in customer conversations and demos (e.g., building blocks, automation, or simple AI use cases) for embedded AI, custom AI, Agentic AI and conversational AI.

• Supporting customer demos, presentations, and workshops on SAP Business Technology Platform and specifically SAP Build;
• Helping customers discover the value of SAP Build through showcases, proofs of concept, or prototypes;
• Own the design and delivery of cloud-native SAP BTP and AI architectures, building production-ready components, extension services, event-driven integrations, and role-based experiences.
• Transla