Senior IT Fleet Superintendent

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s IT Team has an exciting career opportunity for a full time Senior IT Fleet Superintendent reporting to the Director of IT Fleet Operations.

 

This position is located in Miramar, Florida.

 

 

Position Summary

This position is responsible for developing, implementing and sustaining shipboard IT programs, procedures and policies as they relate to IT operations including training & development, operational excellence performance, SOP / SQM governance and situational planning.

 

He/she requires a comprehensive understanding of shipboard IT operations, especially guest experience interaction with our technology along with associated policies and governance to enable technical and operational support decisions.  The roles primary focus is to ensure sustainable IT service levels that lead to high guest satisfaction ratings and high system availability in order to maximize revenue opportunities and operational excellence.

 

The Fleet IT Superintendent must perform independently, and proactively collaborates internally and externally to solve technical and business problems. Leads others, either directly or indirectly, and is accountable for the results of the team and/or function.   

 

Essential Duties and Responsibilities

• Point of escalation for IT operational challenges that are complex in nature and require a multi team effort to resolve.
• Create, execute and maintain the Shipboard IT training & development plans
• Create, execute and maintain the Shipboard IT performance evaluation plans (90 day evals, KPIs, etc..)
• Define and drive standardized Shipboard IT operational practices
• Key participant in the talent acquisition/disciplinary functions related to the Shipboard IT Teams
• Analyzes incident, problem & change tickets with a goal of maximizing uptime of systems by eliminating repeat issues.   
• Communicate Shipboard IT operational excellence performance, concerns and successes across all brands through multiple data source reports
• Review / coordination / planning of special events requiring shipboard IT participation (First Turns, Charters, Repositioning, Deviations, Dry Docks, Newbuilds, Inaugurals, etc..)
• Cultivate and foster active communications/relationships with all Shipboard IT personnel & Shipboard Hotel Operational teams.
• Proactively reviews shipboard IT Operations and implements, maintains, and updates operational policies (SQM) and procedures (SOPs).
• Responsible to ensure all IT staff are in compliance with all relevant governance. SQM, SOX, PCI etc.
• Evaluate / manage all technology funding requests from shipboard IT to ensure the vessel technology is kept on a constant technology lifecycle.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.
• Member of the IT Department Emergency Management Team, coordinating/planning operational changes required during Emergency situations

 

Financial Responsibilities

• Oversight and guidance of a complex multi-million support budget across all vessels.

 

Qualifications

• Bachelor’s degree in computer science or similar IT qualification / experience
• Minimum of 7-10 years of experience is required with primary responsibilities in the shipboard IT operations field, with at least 50% of that experience in a supervisory role
• Minimum 2 years of onboard shipboard experience preferred
• Proficient knowledge and experience with staff scheduling and budget management
• Exceptional oral, written and interpersonal communication skills required.
• Excellent interpersonal skills to communicate with all level of employees and manag