Guest Room Attendant

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

 

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

 

POSITION SUMMARY
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Horseshoe St. Louis standards of cleanliness throughout the hotel tower, as directed. 

JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

1.    Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed in the time designated.

2.    Is responsible for maintaining and cleaning all equipment used throughout the course of a shift, as detailed in the SOP.

3.    Maintains proper documentation of all duties accomplished during a working shift, as directed.

4.    Reports all safety hazards or maintenance deficiencies for proper handling.

5.    Abides by all security/safety measures.

6.    Greets all guests throughout shift with the proper salutation and pleasant 
7.    expression.

8.    Performs all duties in a quiet and orderly manner.

9.    All associates must maintain a neat, clean and well-groomed appearance per Horseshoe St. Louis SOP’s.

10.    Keeps the operating cart clean and neat with sufficient supplies for no more than eight rooms at a time.

11.    Keeps the assigned floor clean and free of trash and linens.

12.    Expediently turn in any lost and found items on property to the Management.

13.    Replenishing each guest rooms with standardized amenities and materials.

14.    Cleans any biohazard materials with proper safety equipment.

15.    Cleaning Rooms in a consistent, standardize and efficient manner as directed by the SOP’s.

16.    Performs all Housekeeping related assignments and duties.

17.    Responds to all and any guest requests.

18.    Reports room and hall deficiencies to PBX/Supervisor and follows up on completion. 

19.    Provides accurate information of property along with property events and 
promotions.

20.    Performs other duties as assigned by management. 



JOB QUALIFICATIONS:

  Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests.
  Ability to inspect and maintain areas for which responsible. Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.
 Ability to effectively and efficiently move around work area.
 Ability to clean as directed at an acceptable performance rate. Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards or questions. If unable to speak or understand English, prior experience as a housekeeper is required.

  Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts

  Excellent guest service and communication skills

   Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality

   Must present a professional appearance and demeanor at all times

    Regular and punctual attendance is required

These skills and abilities are typically acquired through two months of on-the-job training.