Customer Experience Specialist - FT

$15.00/hour

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team! 

What You’ll Do:  

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return.  You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.  

• Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction 

• Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off  

• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations  

• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle 

• Provide premium customer experience by delivering vehicles directly to customers 

What We’re Looking For:  

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental 

• Professional, friendly demeanor with a focus on customer satisfaction   

• Strong verbal and written communication skills 

• Technologically proficient and comfortable using various mobile devices 

• Valid Driver’s License 

• Must be 18 years of age and legally authorized to work in the United States  

• Ability to work in a fast-paced environment with strong multitasking and organizational skills 

• Flexibility to work various hours not limited to evenings, weekends and holidays 

• Willingness to work outdoors in all weather conditions 

• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely 

• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type 

Perks You’ll Get:  

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)  

• On-the-job training  

• Paid time off