Community Relations Manager

<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview</strong></span></p> <p><span style="font-size: 12pt;">As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business support—delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.</span></p> <p><span style="font-size: 12pt;">Operational support:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage and nurture vendor relationships to ensure quality service and timely project completion.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).</span></li> </ul> <p><span style="font-size: 12pt;">Sales &amp; Revenue Generation:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.</span></li> &l