Project Manager

Job Summary:
Working under minimal supervision, this position is responsible for managing the successful implementation of Merge Healthcare Imaging solutions from initiation, planning and execution, through Go-Live and transition to service and support. The Senior PM will own the project and act as the point of contact for the project during the deployment process. The Senior PM will be responsible for coordinating resources and ensuring that both external and internal customer needs are satisfied with a successful completion of project deliverables. In addition, the Senior PM will have an expanded role in departmental processes development, mentoring and training.

Responsibilities:

• Work with the sales team to understand customer’s specific needs and objectives.
• Participate in pre-sales activities, as needed.
• Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support.
• In accordance with the Merge Healthcare Imaging Implementation Methodology ensure timely and effective delivery of the solution.
• Create/maintain a project plan and project scope documentation.
• Identify, document, quantify, communicate and mitigate project risks and escalate as required.
• Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates.
• Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems.
• Identify and assist in the resolution of technical and operational issues related to the implementation of the solution.
• Attend and assist with customer Go-Live and subsequent transition to Service and Support.
• Leverage knowledge of Merge Healthcare Imaging Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution.
• Provide documented project status to the Professional Services Executive or designated manager/lead.
• Work directly with all departments within Merge Healthcare Imaging as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes.
• Work with management to develop and evolve processes/practices within the Mere Healthcare Imaging Implementation Team.
• Provide mentoring/training for other team members.
• Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
• Identifies and communicates possible improvements in the work process for customers and peers.
• Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes. Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects.
• Performs other duties as assigned by immediate supervisor or upper management.

Core Competencies:

• Strong organizational and written/verbal communications skills required.
• Ability to effectively plan and facilitate multi-disciplinary meetings and workgroups.
• Ability to present solutions to the Customer and “sell” Merge Healthcare Imaging and our technical and clinical expertise.
• Exhibits a solid professional presence.
• Ability to work effectively in high-pressure environments
• Strong analytical and problem-solving skills
• Is a self-motivated and results oriented individual
• Strong understanding of business project management, process improvement, and change management principles, approaches and methodologies especially for clinically-related projects.

Technical Skills:

• Knowledge of Microsoft Excel, PowerPoint, Word, Visio and Microsoft Project.

•  General IT knowledgeable with respect to network, security, PC management, redundancy/backup systems, web deployment and general hardware configuration and scalability.

Qualifications Required:

Education Requirements:

• Minimum BA, BS, BSc or MBA degree or comparable job experience in medical imaging or healthcare IT systems
• Masters degree a plus
• Preferred professional certifications: PMP or equivalent

Experience

• 8 years experience as a demonstrated project manager with oversight for large-scale or multiple time sensitive projects

•  Strong knowledge of appropriate clinical service line (i.e., Cardiology, Radiology, Oncology, etc.) workflow and business drivers.

Required Training:

• Merative Employee Code of Conduct
• Merative Corporate IT Security Policy
• HIPAA Ov