Assistant Director of Housekeeping at The Chase Park Plaza

Job Description Summary

The Assistant Housekeeping Director assists in directing the housekeeping team to ensure clean, orderly, and attractive conditions of the hotel.

Job Description

Operational/Functional
•    Work with Executive Housekeeper in supervising the housekeeping staff
•    Establish standards and procedures for the work of housekeeping staff.  Schedule to ensure adequate service
•    Inspect and evaluate the physical condition of the establishment
•    Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
•    Investigate new and improved cleaning instruments and methods
•    Assist in the selection and purchase of new furnishings
•    Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
•    Enforce policies and procedures
•    Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
•    Schedule staff according to labor standards and forecasted occupancy
•    Maintain room quality based on resort objectives
•    Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
•    May assist with other duties as assigned  

Financial Management
•    Assist the Executive Housekeeper in the development of the department’s annual budget.  Monitors performance against plan

Managing Your Team
•    Attract, retain, and motivate the best talent
•    Ensure that employees are advised of deficiencies and instructed on corrective action.  
•    Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
•    Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions following company rules and policies.  Alert management of potentially serious issues. 
•    Responsible for monitoring, measuring, and recognizing the performance of team members who directly report to the role and indirect reports
•    Support, comply and promote company initiatives, police,s and guidelines.
• Handled employee issues in a professional and timely manner

Leading with Passion
•    Responsible for ensuring success through the eyes of employees, guests, and owners
•    Utilize  and collaborate with resources across different departments and corporate office
•    Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
•    Focus on the mission and well-being of the department, hotel, and company as a whole
•    Lead by example and operate with integrity and respect 
•    Inspire your team to embrace and demonstrate our values and GUEST People Standards

The ideal candidate should have:

• 3-4 years of hotel housekeeping experience
• Track record of delivering exceptional guest and client experience
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.
• Excellent organizational skills
• Appropriate professional appearance and demeanor
• Proficient in Microsoft Word, Excel, and PowerPoint

Additional Job Information/Anticipated

Pay Range

Pay Range $53k- $58k Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Pai