Regional Access Director - West
Soleno Therapeutics, Inc.About the role
About Soleno Therapeutics Inc
Soleno Therapeutics, Inc., based in Redwood City, California, is a clinical-stage biopharmaceutical company developing novel therapeutics for the treatment of rare diseases, including Prader-Willi syndrome (PWS).At Soleno, we are driven by the unique and multi-faceted needs of the PWS community. Like these individuals, resilience is part of who we are – it is in our chromosomes – and our team is made up of exceptional colleagues whose collective efforts are woven together to deliver meaningful outcomes, both professionally and for those living with PWS.
We value collaboration, integrity, and respect. These characteristics have allowed us to forge strong, authentic bonds with the caregivers, patients, health care professionals (HCPs) and community members we serve. We are proud to work alongside them every step of the way.
Our employees are our most important asset, and we are looking to expand across many functions during this important and pivotal time. We encourage you to join us in making history. We all share the most important goal of bringing solutions to the PWS community. They are waiting.
Summary of Job (brief description)
The role of the Regional Access Director (RAD) is to minimize access and reimbursement barriers for patients and providers related to DCCR. They will accomplish this by executing the market access reimbursement plan in the assigned geographic area with physicians, office staff and institutional customers. The RAD will work closely with internal and external partners including HCPs and their staff involved in securing appropriate access for DCCR. They will work closely with Market Access, Sales and SP/Hub partners in the field, supporting accounts in resolving reimbursement issues and concerns. The RAD is expected to have a deep working knowledge of both public and private payer policies within their market, as it relates to DCCR coverage and access. This position will serve as subject matter expert on payer/reimbursement matters, patient services and pharmacy processes and requirements.
Responsibilities
Proactively educate prescriber office personnel on programs and processes to facilitate patient access to DCCR via in person and virtual interactions.
Reactively address patient specific issues and provide issue resolution across geography.
Enhance awareness and understanding of patient support offerings and specialty pharmacy (SP) processes. Ensure these solutions are optimized to support the patient journey and deliver excellent patient and provider experience.
Champion and manage the appropriate utilization of patient support services and reimbursement programs to ensure compliance with legal and regulatory requirements.
Demonstrate deep knowledge in reimbursement and access across DCCR patient support offerings and be the subject matter expert in the geography.
Collaborate closely with the payor team to understand payer policies and facilitate patient access.
Ensure providers understand prior authorization requirements, appeals processes and clinical criteria relevant to DCCR.
Work closely with the external and internal customers to troubleshoot any Hub/SP-related issues. Closely collaborate with Hub/SP account management team to directly solve any customer-related issues.
Ensure timely follow-up that demonstrates urgency to both the patient and Provider. Develop and execute an action plan consisting of prioritized activities to best meet the needs of patients. Interact with patients to support their access needs as appropriate.
Develop and maintain strong working relationships with key opinion leaders/provider advocates to drive payer and reimbursement strategies when necessary. Serve as an expert on business trends within key provider accounts.
Stay current on industry patient support programs, requirements, and payer trends to identify opportunities and potential business impact.
Work cross functionally to analyze reimbursement/access issues and act as the local access and reimbursement resource for internal partners.
Frequ
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