Division Vice President of Service Delivery

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “DVP of Service Delivery” role with TaskUs: 

As the Division Vice President , you will play a pivotal role in elevating our service delivery function to the next level of excellence. We are specifically seeking a candidate who not only brings a strong background in operations but also possesses a track record of driving innovation and leveraging technology to transform service delivery processes. Your primary objective will be to lead the service delivery team in delivering superior results while reducing dependencies on headcount through the implementation of cutting-edge technology solutions, including Gen AI.

Key Responsibilities:

• Lead and manage the service delivery team, setting clear objectives and driving performance to exceed client expectations.

• Drive innovation in service delivery processes by leveraging technology solutions and implementing best practices.

• Develop and implement strategies to reduce dependencies on headcount while maintaining or improving service delivery outcomes.

• Collaborate with cross-functional teams to identify opportunities for process improvement and automation.

• Lead the implementation of Gen AI technology to enhance service delivery efficiency and effectiveness.

• Establish strong client relationships and act as a strategic partner in identifying opportunities for innovation and improvement.

• Monitor key performance indicators (KPIs) and metrics to measure the success of service delivery initiatives and drive continuous improvement.

Required Qualifications:

• Proven experience in leading service delivery functions and operations within a BPO or similar environment.

• Demonstrated ability to drive innovation and leverage technology to improve service delivery processes.

• Strong understanding of Gen AI technology and its applications in service delivery functions.

• Excellent leadership and team management skills with a track record of driving results.

• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.

• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

• Bachelor's degree in Business Administration, Management, or related field.

Preferred Qualifications:

• Proven track record of driving organizational change and delivering innovative solutions.

• Experience implementing process improvement methodologies such as Six Sigma or Lean.

• Knowledge of industry-specific technologies and platforms used in BPO service delivery.

• Experience working with g