Employee Service Center Representative – Part-Time

<div class="content-intro"><p><span style="font-size: 14pt;"><span data-olk-copy-source="MessageBody">Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the&nbsp;<em>Christmas Spectacular Starring the Radio City Rockettes</em>, which has been a holiday tradition for more than 90 years. More information is available at&nbsp;</span><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.msgentertainment.com%2F&amp;data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051422895%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Fh2sth5yVaId8PXMdlql64sk%2Bkut4dKqQ7MSuyu3NnY%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="2">www.msgentertainment.com</a>.</span></p></div><p><span style="font-size: 14pt;"><strong>Who are we hiring?</strong></span></p> <p><span style="font-size: 14pt;">The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.</span></p> <p><span style="font-size: 14pt;"><strong>What will you do?</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call