Pharmacy Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

• Job Description

  Job Purpose and Summary: 

   

  At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating our Heart At Work behaviors, and setting the bar for their pharmacy team. 

   

  As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities.   

   

  The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: 

  • Living our purpose of “Bringing our Heart to Every Moment of Your Health” by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices 

  • Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members 

  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures and utilizing the safety guardrails at every workstation 

  • Contributing to positive patient experiences by Helping with Heart and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues 

  • Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize 

  • Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business  

  • Conducting new Technician and Pharmacist onboardin