Field Application Scientist I - West Coast / Remote

Company Description

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.

Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.  Join us and help us achieve our mission of Science for a Safer World! 

Job Description

***Looking for candidtaes in the Bay Area, San Diego, Denver or Washington areas******

The Field Service Application Scientist I is a multi-disciplinary molecular biology and organic chemistry position that will contribute to the organization as part of our Global Field Service team, bringing curiosity, problem solving skills, and scientific acumen to LGC. The Field Service team supports various wings of the organization such as Laboratory Operations, Engineering, Sales, and Manufacturing.

The scope of this position will include field-based customer support, customer assay verification/validation on LGC instrumentation, scientific support for applications development of our technologies, and providing various levels of technical support on our instrumentation and software. As part of this role, the Field Service Application Scientist I will have excellent customer-facing skills combined with a strong understanding of LGC products, including instrumentation and reagents. They will be required to operate laboratory equipment, on-site install of instrumentation, develop testing protocols, troubleshoot, analyse data, and keep current on emerging technologies in the fields of molecular biology, as well as organic chemistry. This position will be developed in a fusion of knowledge from genomics, PCR-based genetic analysis, laboratory automation, Oligo synthesis, DNA extraction, and customer support.

Customer Support and Training:  This role merges a trifecta of aptitudes between science, mechanics, and software.  Our Field Service Application Scientists assists and works closely with an international customer base around their applications needs in addition to being developed to support both equipment and software problems. 

Provide technical support for customer queries, which may require on-site troubleshooting in customer labs. Responsible for collaborating with other internal teams by providing technical and scientific support during the installation of equipment after purchase and enabling customers to seamlessly transition to LGC platforms. As part of this installation process, this role will provide customer training and technical/application related support when needed.

This position includes the responsibility to work with current and potential customers to understand and validate their samples and assays on LGC instrumentation. This may involve evaluating assay design, optimizing PCR reaction conditions, perfecting sample extraction protocols, and/or optimizing oligo synthesis protocols. It will require an understanding of genomics, PCR techniques, and sample extraction methodologies, and oligo required for successful deployment of LGC solutions. In addition, this position may require research and development of novel methods and support of new products in above stated fields.

Applications Support:  When remote or in-house, contributes to applications support and/or to the routine operation of the laboratory through supporting day-to-day activities. Responsible for providing scientific support to meet the needs of the various departments within the company.

Engineering Support:  Smart hands in the field to support field service engineers, fixes, installations, and PMs.

Sales/Marketing Support:  This role may include development of application notes, scientific posters, and other presentation materials in support of sales and marketing. On occasion, it may require travel to represent LGC at tradeshows.

Qualifications

• Bachelor's degree in Molecular Biology, Biochemistry, Chemistry, Genetics, or related field required. 
• Master’s or PhD in Molecular